Punjab News- Punjab to deliver 149 services under Right To Service Act

Chandigarh, September 9, 2013: The Punjab Government has all set to provide 149 services of 18 different departments under the Punjab Right to Service Act.

Disclosing this here in the press conference held in MGSIPA Complex  today, Chief Commissioner Punjab Right to Service Commission, S.C.Agrawal said that earlier 69 services of 11 departments had been identified under this Act, whereas 80 more services has been included by the department Governance Reforms recently to facilitate the general public. He further mentioned that Punjab Right to Service Act had been enacted with sole aim to provide hassle free service to the public in a stipulated time.

Agrawal was addressing the media persons on the side line of a two day Training programme organised by the Commission to train the nominated Master Trainers which would further make the people aware about this Act at district levels. He informed that Punjab Government was the first state  government in the country that had constituted the Punjab Right to Service Commission after implementing the Punjab Right to Service Act, 2011, with a view to execute this Act in true spirit.  S M Sharma, Commissioner, Dr. Dalbir Singh Verka, Commissioner , Iqbal Singh Sidhu, Commissioner and H S Dhillon, Commissioner and Jaspal Mittal, Secretary were also present in the press conference. 

Earlier, in the first session of training programme, Dr. Dalbir Singh Verka addressed the master trainers on the Right To Service Act,2011 & its provisions , Duties & responsibilities and powers of the Master Trainers. These master trainers were directed to organize training camp in their respective district fortnightly under the guidance of ADC(G)  and DC to educate the DO’s, 1st Appellate Authorities and General Public.

S M Sharma emphasised on the monitoring of delivery of services through Information Technology. He also explained the monitoring system for the services under Punjab Right To Service Act, 2011 and delivery of services on stipulated time.

The Commission has organised many training programmes to highlight the initiatives taken by the state Government and to ensure the effective compliance of this Act in the field of e-Governance. This two-day training programme was also the part of the efforts of the Commission, under which training Programme for Master Trainer's nominated by the Deputy Commissioners and Home Department has been scheduled. Commission is also monitoring the monthly MIS Reports of service delivered under RTS, uploaded by the Deputy Commissioners and Departments of Home Affairs on the Google drive. The appeals under Punjab Right to Service Act, 2011 at the level of 1st Appellate Authority and 2nd Appellate Authority are also being monitored. In case of delay and pendency, the concerned officers are directed to explain the reasons and to deliver the services as soon as possible.

In the last session of interaction, it was told that upto the month of July 2013, as many as 1,21,03,739 persons have availed services in various districts under Punjab Right to Service Act. Moreover, 90 Suo-Moto action cases have been initiated besides, 157 complaints those were not covered under Punjab Right to Service Act, 2011 have also been disposed off. As many as 718 appeals were filed First Appellate Authority and 678 were disposed off whereas, 9 appeals were filed before the Second Appellate Authority and 7 has been disposed off and all 11 Revision petitions received have also been disposed off.  In the interaction session, S M Sharma, Dr. Dalbir Singh Verka, Iqbal Singh Sidhu, H S Dhillon answered the queries of the Master Trainers on various aspects of the Act and Notified Services.