Citizens can now submit grievances at public grievance redressal system
Once the grievance is resolved, the applicant will receive an automated feedback call
cityairnews
Nov 2, 2020 11:44
0
Ludhiana: In an effort to provide citizen-centric to the people of the state, the Punjab Government has launched a digital Public Grievance Redressal System (PGRS) as a one-stop web portal to address complaints of the citizens in a time-bound manner.
Divulging the details, Deputy Commissioner (DC) Ludhiana Varinder Kumar Sharma informed that with PGRS is operational now, citizens can now submit their grievances to the concerned government departments for resolution by logging in at connect.punjab.gov.in.
Deputy Commissioner said that the single technology interface PGRS developed by the Department of Governance Reforms and Public Grievances will bring in accountability and transparency into the system.
He said that once the grievance is resolved, the applicant will receive an automated feedback call, in case the applicant is unsatisfied with the resolution provided, the issue will be further escalated to higher authorities.
