ICICI Lombard’s InstaSpect enabled 1 million plus customers to get their vehicle damage claim approved instantly

Chandigarh: We all go through discomfort when our precious vehicle meets with an accident. And the last thing we want is the situation getting aggravated due to delay in the claim settlement process.

Keeping this in mind, ICICI Lombard General Insurance, India's leading private sector non-life insurance company, had launched a DIY (Do-it-yourself) feature called 'InstaSpect', as part of the ILTakeCare app. This feature eliminates the need for vehicle damage assessment through a physical survey. Instead, it introduced live streaming, allowing virtual assessment and bringing down the claim approval time to a mere few hours. The feature has gained tremendous acceptance among motor insurance customers and reached the milestone of more than 1 million+ motor insurance claim approvals since its launch. 

In the digitally enabled new normal, InstaSpect has gained significant traction with more people using it to get their claims settled from the comfort and safety of their homes. As agents and surveyors found it difficult to travel due to social distancing, InstaSpect was the easiest way to settle motor insurance claims seamlessly and instantly.

Since its inception in 2018, it has been very popular among customers across the country. Interactive elements such as an instant survey on live video call assisted by claims manager and query resolution in real-time have significantly contributed to the app feature's popularity.

This mobile self-inspection feature eliminates the need for physical inspection of vehicles. All that a customer has to do is open the 'IL TakeCare app' and click on the 'InstaSpect' option which connects one to the claims manager. The claims manager guides the customer through the live video streaming process and assesses the vehicle damage online. He/ she then provides the customer with a rough estimate of the damage and the liability. The customer can accept the claim manager's assessment of the damage leading to instant approval of the claim. Further, the claims manager intimates the nearest network garage regarding the vehicle’s arrival, enabling them to keep things ready and initiate immediate repair as soon as it arrives.

On achieving the milestone, Amitabh Jain – Head, Health and Motor, Underwriting and Claims said, "A vehicle accident crash is a distressing event and dealing with the repairs and claim approval process can be a daunting process. At ICICI Lombard, we strive to make the claim experience hassle free and quick to minimize the inconvenience to customers. InstaSpect not only offers instant solution to our customers, it is very easy to use, empowering customers through a simple app interface. This is in line with our endeavour to provide our customers with best-in-class experience, using technology powered solutions."