Punjab launches: 24X7 feedback portal and toll free number

Chandigarh, December 12, 2012:The Punjab today became first state in the country to launch 24X7 citizen portal besides a toll free phone to seek suggestions and feedback from the common citizen, who has been denied fair treatment by the police.

 The Punjab Deputy Chief Minister Sukhbir Singh Badal launching the portal in the presence of DGP S.S. Saini and top brass of the police said that he has initiated this system to remove the impression that complaints at the lower level in the police were not being attended and some citizens were not satisfied with the progress or investigation of the police in their cases.

He said that this system would not replace the police station as first line of complaint would be the Police Station and complainant not getting justice can always approach us through e-mail or 24 hours toll free number. He said that complainant would get reply within 21 days and in urgent case even instantly.

Badal said that ADGP Law and Order and his team would constantly monitor all complaints and sent him daily report. He said that anybody can go on website www.punjabpolice.gov.in and click ‘Citizen Portal’ to register their complaints or on toll free phone 1800-180-2082, which has been started with four lines that would be increased as per pressure on the system.

Speaking about the new feedback channel Badal said that this would be his humble attempt to get unfiltered feedback from the citizens living in the rural areas and he would be able to monitor the functioning of the police and every Thana located in Punjab.